REFUND Policy

Thank you for choosing Ignite Group for your event experience. We value your trust in us and are committed to providing you with exceptional service.

Please review the following refund policy carefully:

Refund Eligibility:

Refunds will only be considered for tickets purchased directly through Ignite Group's official channels.

Refund requests will only be accepted within 7 days of the original purchase date.

Refund Conditions:

A refund will be issued in the following circumstances:

1. If the event is canceled by Ignite Group for any reason.
2. If the event is rescheduled to a date that the ticket holder cannot attend.
3. In the case of a duplicate purchase made in error.

Refund Process:

To request a refund, please contact our customer support team via email at info@ignitegroup.com.

Include the following details in your email:

1. Full Name
2. Contact Information
3. Order Confirmation Number
4. Reason for Refund Request
5. Supporting documentation (if applicable)

Refund Timeframe:

- Once a refund request is received, please allow up to 10 business days for the request to be reviewed and processed.

Refund Method:

- Refunds will be processed through the original payment method used for the ticket purchase.

Non-Refundable Items:

- Please note that certain fees such as service charges, processing fees, or any additional services are non-refundable.

Event Changes:

- In the event of a rescheduled event, ticket holders will have the option to attend the rescheduled date or request a refund.

Cancelled Events:

- In the event of a cancellation, Ignite Group will make every effort to notify ticket holders via the contact information provided during the ticket purchase.

Force Majeure:

- Ignite Group reserves the right to amend or cancel events in cases of force majeure, including but not limited to natural disasters, strikes, or other unforeseen circumstances beyond our control. In such cases, refunds will be issued.

Questions and Support:

• If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact our customer support team at info@ignitegroup.co.

Ignite Group reserves the right to update and modify this refund policy at any time without prior notice. Please refer to our website for the most current version.

Thank you for being a valued member of the Ignite Group community. We look forward to providing you with outstanding event experiences.

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